el77 Privacy Policy

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1. Who We Are

el77 operates the online gaming platform at el77.ws. When you create an account, place a bet, or contact our support team, el77 acts as the data controller for your personal information. This policy explains exactly what data we hold, why we hold it, and how you can exercise your rights over it.

If you have any questions about this policy at any point, write to us at [email protected]. Our 24/7 live chat team can also direct your query to the right person.

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2. Data We Collect

el77 only collects data that is necessary to run a safe, compliant, and functional gaming service. We do not collect data for data's sake.

Registration Data

When you open an account, we ask for your full name, date of birth, email address, mobile number, and your preferred payment method (such as bKash, Nagad, Rocket, Upay, or Bank Transfer). This data is mandatory to create a valid account.

Identity Verification (KYC) Data

Before processing your first withdrawal, el77 requires a copy of a valid government-issued document: a National ID Card (NID), Passport, or Driving Licence. These documents are stored securely and used only for identity verification. KYC review takes up to 6 hours.

Financial Data

We record your deposit and withdrawal transactions, including amounts in BDT, timestamps, and the payment channel used. We do not store full payment account numbers or passwords for any mobile banking service.

Technical and Device Data

When you log in or use the el77 App (Android, version 3.6.13), our servers automatically log your IP address, device type, operating system version, browser or app version, and session duration. This data helps us detect unusual login activity and protect your account.

Gameplay Data

We keep a full record of bets placed, games played, bonus activity, and wagering history. This record is essential for calculating cashback, resolving disputes, and meeting responsible gaming obligations.

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3. How We Use Your Data

el77 uses your personal data for the following specific purposes:

• Account management: creating and maintaining your el77 account, processing logins, and verifying identity before withdrawals.
• Payment processing: handling deposits (confirmed within 3 minutes) and withdrawals (processed within 21 minutes after KYC approval).
• Bonus and VIP tracking: calculating your first deposit bonus, reload bonuses, daily cashback, and VIP tier progress based on monthly turnover.
• Customer support: responding to queries via live chat or email, referencing account history to resolve disputes.
• Fraud and security: detecting suspicious login patterns, flagging potential account sharing, and protecting players from unauthorised access.
• Responsible gaming: monitoring for signs of problem gambling and applying any self-exclusion or deposit limits you request.
• Legal compliance: retaining records as required by applicable laws and responding to lawful requests from authorities.

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4. Sharing Your Data

Your data stays inside the el77 ecosystem wherever possible. We share data with third parties only when it is strictly necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, and participating banks receive only the minimum information needed to complete a transaction.
• Game providers: Habanero, Ezugi, PG Soft, Red Tiger, and Sexy Gaming receive a session token and bet data to run games. They do not receive your name or contact details.
• Identity verification services: KYC document checks may be processed by a third-party verification partner under a strict data processing agreement.
• Legal authorities: If required by a valid court order or regulatory body, el77 will disclose the minimum data required.

All third parties with whom we share data are contractually required to protect it and use it only for the stated purpose.

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5. Data Security

el77 applies SSL/TLS encryption to all data transmitted between your device and our servers. Account passwords are stored as one-way hashed values — our staff cannot read your password. KYC documents are stored in an access-controlled, encrypted file store.

We perform regular internal security reviews and limit staff access to personal data on a strict need-to-know basis. Despite these measures, no internet service can guarantee absolute security. If you suspect your el77 account has been compromised, contact our support team immediately at [email protected].

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6. Cookies and Tracking

el77 uses cookies and similar local storage technologies on its website and app. Here is a plain summary of what we use and why:

• Session cookies: keep you logged in during your visit. Deleted when you close the browser.
• Authentication tokens: stored in your app's local storage to maintain your login across sessions when you choose "stay logged in."
• Analytics cookies: measure page performance and identify broken flows. Data is aggregated and not tied to your personal identity.
• Preference cookies: remember settings such as preferred language and display options.

You can clear cookies through your browser settings at any time. Disabling all cookies will prevent the site from maintaining your login session.

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7. How Long We Keep Data

el77 retains your personal data for as long as your account is active, plus an additional period required for legal and financial record-keeping obligations. As a general guide:

• Account and KYC data: retained for the life of the account plus 5 years after closure.
• Transaction records: retained for 5 years from the date of each transaction.
• Support chat logs: retained for 2 years.
• Device and session logs: retained for 90 days, then automatically deleted.

If you close your account, we will delete or anonymise data that is no longer required, subject to the above retention windows.

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8. Your Rights

You have clear rights over the personal data el77 holds about you. To exercise any of these rights, email [email protected] with the subject line "Data Request" and your registered mobile number for account verification.

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to correct inaccurate or outdated information (such as a changed mobile number).
• Deletion: ask us to delete your data, subject to legal retention requirements. Note that deleting core account data will require closing your account.
• Restriction: ask us to pause processing your data while a dispute or query is resolved.
• Withdrawal of consent: where we rely on consent (for example, for marketing emails), you can withdraw it at any time by clicking "unsubscribe" or emailing us.

We aim to respond to all data requests within 30 days. Complex requests may take longer, and we will inform you if that is the case.

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9. Age Restriction

el77 does not knowingly collect or store personal data from anyone under 18 years of age. During registration, you are required to confirm you are 18 or older. KYC verification checks your date of birth against your submitted ID.

If we discover that an account was opened by someone under 18, we will close the account immediately, void any transactions, and delete the associated data as promptly as legally permitted.

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10. Policy Changes

el77 may update this Privacy Policy from time to time. When we make material changes, we will display a notice on the website and, where appropriate, send an email or in-app notification to registered users. The "last updated" date at the top of this page will always reflect the most recent version.

Continuing to use el77 after a policy update takes effect means you accept the revised terms. If you disagree with any changes, you may close your account and request deletion of your data.

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11. Contact for Privacy Matters

For any question, complaint, or data request related to this Privacy Policy, reach our team directly:

• Email: [email protected]
• Live Chat: available 24/7 from any page on el77.ws

Please include your registered email address or mobile number so we can verify your identity before discussing account-specific data.